pkid Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") is published by pkid ("we", "us", "pkid") and applies to all personal data collected in connection with your use of the pkid website at pkid.club and any associated services, including cricket betting, live casino, slots, account registration, and customer support interactions.

1.2 pkid takes the privacy of its users seriously. This Policy is intended to give you a clear and honest account of what data we collect, why we collect it, how we use it, and what your rights are in relation to that data.

1.3 pkid serves a predominantly Pakistani user base with players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities across Pakistan. This Policy applies to all users of the pkid platform regardless of location.

1.4 If you have questions about this Policy or wish to exercise any data rights, contact the pkid data team via the support channels described in Section 13 of this Policy.

2. Data We Collect

2.1 pkid collects personal data in the following categories:

2.2 pkid does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming assessments, in which case collection is handled with heightened confidentiality protections.

3. How We Use Your Data

3.1 pkid uses your personal data for the following purposes:

• Account management — creating, maintaining, and securing your pkid account; processing your pkid login sessions;
• Service delivery — processing cricket bets, settling PSL and international sports markets, operating live casino and slots, and handling deposits and withdrawals in PKR;
• Identity verification (KYC) — confirming your identity, age (18+), and the source of funds in compliance with anti-money laundering obligations;
• Fraud prevention and security — detecting and investigating suspicious activity, multiple account usage, and unauthorised access to pkid accounts;
• Responsible gaming — monitoring usage patterns to identify potential problem gambling indicators and applying responsible gaming tools where appropriate;
• Customer support — responding to queries, resolving disputes, and improving service quality;
• Legal compliance — meeting obligations under applicable regulations including AML/CTF requirements;
• Platform improvement — analysing aggregated, anonymised usage data to improve the pkid platform, betting interface, and casino product;
• Marketing communications — sending promotional content about cricket betting markets, PSL odds, and casino offers where you have consented to receive such communications.

3.2 pkid does not use automated decision-making processes that produce legally significant effects on users without human review, except for automated fraud screening which may temporarily restrict account activity pending manual investigation.

4. Legal Basis for Processing

4.1 pkid processes personal data under the following legal bases:

• Contract performance — data processing necessary to provide the pkid platform services you have registered for, including account management, bet processing, and payments;
• Legal obligation — processing required to comply with KYC, AML, and other regulatory requirements applicable to pkid's licensed operations;
• Legitimate interests — fraud prevention, platform security, and aggregated analytics for service improvement where such interests do not override your fundamental rights;
• Consent — marketing communications and non-essential cookies, where we have obtained your explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing

5.1 pkid does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT payment processors receive only the transaction data necessary to process your deposits and withdrawals;
• KYC and identity verification providers — third-party KYC services receive identity documents and personal details solely for verification purposes under strict data processing agreements;
• Game providers — Evolution Gaming, Pragmatic Play, PG Soft, and other game suppliers may receive anonymised session data required for game functionality and RTP compliance reporting;
• Regulatory and law enforcement authorities — pkid will disclose personal data to competent authorities where legally required or where disclosure is necessary to prevent or detect financial crime;
• Technology service providers — hosting, security, analytics, and customer support platform providers operating under contractual data processing obligations.

5.2 All third-party data processors engaged by pkid are bound by contractual obligations that prohibit them from using your data for any purpose other than the specific service they provide to pkid.

6. Data Retention

6.1 pkid retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to meet applicable legal obligations. The following indicative retention periods apply:

• Active account data — retained for the duration of your pkid account and for a minimum of five (5) years following account closure, as required by AML regulations;
• KYC documents — retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Transaction records — retained for a minimum of five (5) years from the date of each transaction;
• Customer support records — retained for three (3) years from the date of the relevant interaction;
• Marketing consent records — retained for the period of consent and for one (1) year following withdrawal of consent.

6.2 Following the expiry of the applicable retention period, pkid will securely delete or anonymise your personal data.

7. Security

7.1 pkid implements technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and pkid servers;
• Encrypted storage of sensitive data at rest, including financial information and KYC documents;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Two-factor authentication available for all pkid user accounts;
• Regular penetration testing and security assessments of the pkid platform;
• Automated monitoring for suspicious login activity and account access anomalies.

7.2 Notwithstanding the above measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. pkid cannot warrant absolute security of your data, but will notify affected users in the event of a data breach that is likely to result in high risk to your rights and freedoms.

8. Cookies

8.1 pkid uses cookies and similar tracking technologies on the pkid platform. Cookies are small text files stored on your device that help us maintain your login session, remember your preferences, and understand how the platform is used.

8.2 pkid uses the following categories of cookies:

• Strictly necessary cookies — essential for the operation of the pkid platform, including session management during your pkid login and maintaining your account state. These cannot be disabled without disrupting platform functionality;
• Analytics cookies — used to collect aggregated, anonymised data about how users navigate the pkid platform, which pages are most visited, and where errors occur. This data is used solely for platform improvement;
• Preference cookies — used to remember your language, currency display, and other interface preferences across sessions.

8.3 pkid does not deploy third-party advertising or behavioural targeting cookies without your explicit consent. You may manage cookie settings through your browser's privacy controls. Disabling strictly necessary cookies will impair your ability to use the pkid platform.

9. Your Rights

9.1 Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by pkid:

• Right of access — you may request a copy of the personal data pkid holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where retention is no longer necessary, subject to overriding legal obligations;
• Right to restriction — you may request that pkid restrict processing of your data in certain circumstances;
• Right to data portability — you may request your data in a commonly used machine-readable format where processing is based on consent or contract;
• Right to withdraw consent — where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior lawful processing;
• Right to object — you may object to processing based on legitimate interests where your fundamental rights override those interests.

9.2 To exercise any of these rights, contact the pkid support team as described in Section 13. pkid will respond to verifiable data requests within thirty (30) days. We may request proof of identity before processing requests to protect against unauthorised data access.

10. Children's Privacy

10.1 pkid is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If pkid becomes aware that a user is under 18, their account will be suspended immediately, all personal data will be deleted, and any deposits will be returned.

10.2 If you believe that a minor has registered with pkid, please contact our support team immediately so that we can take appropriate action.

11. International Data Transfers

11.1 pkid operates internationally and may transfer personal data to servers and processors located outside Pakistan, including within the jurisdictions of our game providers, KYC services, and technology partners.

11.2 Where personal data is transferred internationally, pkid ensures that appropriate safeguards are in place including contractual data processing agreements that impose data protection standards equivalent to those applied within pkid's primary operating jurisdiction.

11.3 By registering with and using pkid you consent to the international transfer of your personal data as described in this Policy.

12. Changes to This Policy

12.1 pkid may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The updated Policy will be published on the pkid website with a revised "Last updated" date.

12.2 For material changes — those that significantly affect your rights or how we use your data — pkid will notify registered users by email or via an in-platform notification prior to the changes taking effect. Continued use of pkid following notification constitutes acceptance of the revised Policy.

12.3 We encourage you to review this Privacy Policy periodically to remain informed of how pkid handles your personal data.

13. Contact Us

13.1 For all privacy-related enquiries, data subject access requests, or to report a suspected data breach, please contact the pkid data team:

• Email: [email protected]
• Live chat: available 24/7 from your pkid member dashboard

13.2 pkid aims to acknowledge all privacy-related communications within two (2) business days and to resolve requests within thirty (30) days of receipt. Complex requests may require additional time, in which case we will notify you of the extended timeline and the reason for the delay.